The cities of Kristiansand and Lillesand are neighbouring municipalities in the south of Norway who are working together in the Smart Cities project. Kristiansand has 80,000 inhabitants, while Lillesand has 9,000. Both face the North Sea and support a mixture of electro-metallurgical processing, oil-related industries, and trade and tourism. The municipalities consider themselves to be modern and have an advanced use of ICT. The widespread ownership of computers and high levels of ICT use in Norway helps the development and uptake of e-services. The municipalities have focused on expanding the use of ICT in administrative processes, and on introducing digital forms and workflow programming as tools. Their long term target is to have most administrative processes pre-programmed in workflows to increase quality, to speed up delivery, and to empower people in the organisations.