The German cities of Osterholz-Scharmbeck and Oldenburg welcome the Smart Cities partners on 7-8 September. Workshops on product catalogues, evaluation and contact centres will be combined with study visits and informal meetings.

Agenda

Sunday, September 06 (Osterholz-Scharmbeck)

* From 17.00h Check-in Hotel Tivoli in Osterholz-Scharmbeck
* 19.30h Welcome Drink/Dinner (informal)

Monday, September 07 - City Hall of Osterholz-Scharmbeck (Stadtverwaltung Osterholz-Scharmbeck) - Rathausstr. 1 - 27711 Osterholz-Scharmbeck / Germany

* From 08.30h Check-in Hotel and/or City Hall of Osterholz-Scharmbeck
* 09.30h Reception at City Hall of Osterholz-Scharmbeck with Welcome speech by Mr. Fanelli-Falcke and Presentation of the City of Osterholz-Scharmbeck
* 10.30h Work session: Product Catalogue
* 13.00h Lunch
* 14.30h Work session: Evaluation Framework
* 17.00h Study Trip
* 19.00h Dinner

Tuesday, September 08 - University of Applied Sciences Oldenburg/Ostfriesland/Wilhelmshaven - Ofener Strasse 16/19 - 26121 Oldenburg / Germany

* 08.00h Transport to UAS Oldenburg (Transfer by bus or car)
* 09.00h Reception at UAS Oldenburg with Welcome speech by Prof. Dr. Weisensee
* 09.30h Presentation: UAS Oldenburg focus on e-government
* 10.30h Workshop on Customer Contact Centres
* 13.00h Lunch
* 14.30h Presentation: ServiceCenter Oldenburg
* 17.00h Plenairy discussion round on Customer Contact Centres
* 19.00h Dinner with official closing

Preparation & homework

The registered attendees receive a briefing document by e-mail, but this is in short the preparation needed for this meeting:

Product catalogue

The Detailed work package description for WP3 says: "[esd-toolkit] will share its approaches with the Smart Cities partners as well as with the national authorities. All partners are interested to work with product catalogues." Porism put an outline proposal to the Steering Committee in Karlstad in June 2009 for the adoption of an EU product catalogue. The Committee decided that it should explore the proposal in detail at the Osterholz meeting.

In preparation for this session it is requested that all partners:

* Take a look at the UK Local Government Service List viewer and associated pages
* Look at the pages entitled What are all these lists?"
* Prepare answers to these questions: Does your municipality or country have a standard list of services or something unofficial which might be used to identify your full range of services? / Do you see a role for such a catalogue in your municipality? / What role would you like to take in compiling the SmartCities Product Catalogue and main-streaming it?

Please give these answer during the session (they may change as we discuss the topic) or, if you are not attending, send them in advance

Evaluation framework

There will be material on the wiki published in the coming days [including the presentation for the Monday pm]. It is advised to read it in advance if we are to get the most out of the session.

Partners who are working on contact centres should come to the meeting with a list of their key outcomes, key outputs, and key indicators: this will be necessary so we can have a discussion on how best to identify common outputs/stages/indicators across all the pilots to measure progress.

Contact centres

Read the background information on the wiki (login required) and fill in this document.

More information

Booking information can be found on the wiki (login required).

For organizational questions around the meeting, please do not hesitate to contact one of the below:

Mr. Martin Heinz
Telephone: +49 30 6098990-13
Mobile: +49 160 97685600
E-Mail: m.heinz@atene-kom.eu

Mr. Stefan Molkentin
Telephone: +49 30 6098990-14
Mobile: +49 171 7405670
E-Mail: molkentin@atene-kom.eu

If you want more information about the content of the meeting, do not hesitate to contact Mike Thacker (product catalogue), Dave Fitch (evaluation framework), Renske Stumpel (contact centres) or Bart Noels.