A workshop on the Customer Contact Centres Guide in Copenhague ended up in a detailed structure and well defined key messages for local authorities who want to work on customer services. This is the result of a meeting with the Smart Cities partners in Copenhague, who have been active in the field of contact centres.

With the launch of the City of Edinburgh Council’s new website fast approaching, work is progressing well in all areas to have it ready for September.

The development of the new content-management-system (CMS) for the info-terminals was centrally conducted on the server of the terminal-control-system, which is responsible for the controlling and remote maintenance of all terminals.

The Belgian electronic identity card has been integrated in the platform for the municipal websites of the Kortrijk region. With this technology, registered users can authenticate themselves on the platform. This allows the municipalities to be sure about the identity of the citizen doing transactions on the platform.

The third Homepage was launched in Kings Lynn (Norfolk County). We have also been preparing for the evaluation of the HomePage project by the Plunkett Foundation. A visit takes place on July 28th where they will talk to NCC staff and community groups. An online questionnaire is on the three web pages for the public and voluntary groups.

Bremerhaven is working on „Location Based Services“ in Info-Terminals.
For the installation of the bluetooth-hotspots as well as the services connected to them, the carrier medium of the „info-terminals“ must be accordingly prepared.

Smart Dialogue is a joint project between the School- and Kindergarten- departments under the Smart Cities framework. The Municipality of Kristiansand has for a long time worked to offer the public web-based services to make communication between public and municipality better and more convenient for both parties.

The Digital Agenda is Europe's strategy for a flourishing digital economy by 2020. It outlines policies and actions to maximise the benefit of the Digital Revolution for all. To achieve these goals, the Commission will work closely with national governments, concerned organisations and companies.

The City of Kortrijk starts experiments with different types of information screens both inside and outside the city buildings. These screens will provide services to visitors of the city.

We mainly distinguish screens for one-way communication (narrowcasting) and interactive screens (I-Points and other public computers). Both can be placed inside buildings and outside on the street.

On May 25, 2010 the Flemish ICT Organisation vzw organizes a Flemish ICT meeting for local authorities. Presentations on the congress are about quality, IT management, information architecture, archiving, GIS, etc. Intercommunale Leiedal provides two workshops at this meeting.